Returning a Product

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twentyone (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@drilax.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

DRILAX RETURNS
RMA #
PO BOX 4041
Warren, NJ 07059

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Please Note

  •        A 20% restocking fee will be charged for all returns.
  •        Sale items are FINAL SALE and cannot be returned.
  •        Used items and unused items with damaged packaging can not be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

sales@drilax.com